Return & Refunds

We stand behind the quality of our products and can return a product within 30-days from the date of purchase (exceptions apply, see below).

Should you wish to open a return, please submit a return using the contact us form. Exceptions may apply, see below.

Exceptions:

• Items which are used, installed, altered by the user, missing original components/paperwork are non-returnable
• Items discontinued or on final sale are non-returnable
• Items sourced directly from the manufacturer on “special order” may not be returnable or may be subjected to restocking fees up to 20% of the goods purchased.
• Products which have been discontinued since time of purchase may be eligible for store credit only

You may choose to return your purchase for refund or replacement within 30-days from the date of delivery, any returns submitted after 30-days, will only be accepted. Please be advised that return freight charges will apply.

All returns will be inspected by our warehouse team before a refund can be issued.

We strongly advise you to inspect the package and take photos for your records before returning to document the original condition of the product, in order to avoid potential complications with inspection.

If the product is damaged or defective on arrival, please send us clear images and we will replace the item at no additional cost.

Replacement of Damaged or Defective Items

If you have received a damaged or defective item upon arrival, please reach out to us by filling the contact us form to request a resolution, we will get back to you as soon as possible.

Any claims made outside of this timeline will be subject to further reviewing process that can take up to 20-business days.

Fitment Issues

If you experience any fitment issues, we will gladly exchange the product for you as long as it is in resellable condition (freight charges may apply).

We urge you to conduct a dry fit test prior to proceeding with the installation, as altered products will be considered used and ineligible for return.

 

Return Shipping Label

You may use a courier of your preference to ship back the returning item at your own discretion once a return case has been approved or request a prepaid discounted shipping label(s) from us.

Should you wish to use our courier to return a purchase, a label will be created and sent to your email.

If the return is the result of our error, we will cover the cost of the label. If the return is not a result of our error, we will deduct the shipping cost from your refund.

Each return label(s) we provide is linked to a specific returning product/shipment and return authorization code, please ensure that it is clearly attached to the packaging of shipment submitted for return.

Please refrain from returning multiple items in one shipment unless otherwise instructed, or you may not receive the correct compensation.

Refunds

Refunds will be issued to your original form of payment or in store credit. Our processing time for refunds is 3-5 business days but the refund may take up to 2-weeks to be reflected on your bank statement.

If you wish to forego the processing time you may opt for store credit that can be used towards your future purchases.